Returns and Refund Policy
Important Notice
Due to the digital nature of our products, all sales are final. However, we offer refunds or replacements for defective or invalid codes under specific conditions outlined below.
Refund Eligibility
We Offer Refunds For:
- Defective Codes: Digital codes that are invalid, already used, or do not work as intended
- Wrong Product: If you receive a different product than what you ordered
- Technical Issues: If our system fails to deliver your purchase due to technical problems
- Duplicate Charges: If you were accidentally charged multiple times for the same order
We Do NOT Offer Refunds For:
- Change of Mind: If you simply decide you don't want the product after purchase
- Regional Restrictions: If the product doesn't work in your region due to platform restrictions
- Account Issues: Problems with your gaming platform account (banned, suspended, etc.)
- Lost Codes: If you lose or delete the digital code after successful delivery
- Incompatibility: If the product is not compatible with your device or system
Refund Request Process
Step 1: Contact Support
Submit a refund request within 24 hours of purchase by contacting our customer support team at support@cdkeyvast.com or through our live chat system.
Step 2: Provide Information
Include your order number, purchase details, and a clear description of the issue. For defective codes, provide screenshots or error messages if applicable.
Step 3: Verification
Our support team will investigate your claim within 24-48 hours. We may need to verify the code status with our suppliers.
Step 4: Resolution
If your claim is approved, we'll either issue a replacement code or process a refund to your original payment method within 3-5 business days.
Replacement Policy
For eligible cases, we prioritize providing replacement codes over refunds. Here's how it works:
- Replacement codes are typically issued within 2-4 hours of approval
- You'll receive the new code via email with detailed instructions
- If a replacement is not available, we'll process a full refund
- Multiple replacement requests for the same order may require additional verification
Important Timeframes
Refund Request Window
Within 24 hours of purchase
Response Time
24-48 hours for initial review
Refund Processing
3-5 business days after approval
Replacement Delivery
2-4 hours after approval
Special Cases
Bulk Orders
For wholesale orders (100+ units), please contact our wholesale team directly at wholesale@cdkeyvast.com for specialized return policies.
Gift Purchases
If you purchased a gift for someone else, the refund policy applies to the original purchaser. Gift recipients cannot request refunds directly.
Promotional Items
Items purchased during special promotions or with discount codes may have different refund terms. Check the promotion details for specific conditions.
Need Help with a Refund?
Our customer support team is here to help you with any refund or replacement requests.
Email: support@cdkeyvast.com
Phone: 1-800-257-7220
Live Chat: Available 24/7 on our website
Hours: 24/7/365
Last Updated: February 2026
This policy may be updated from time to time. Changes will be posted on this page with an updated revision date.